speak with intelligence
Escalate AI increases efficiencies and delivers cost savings by allowing rapid and uninhibited introduction of human to machine intelligent conversations.
We do this by supplying our two SaaS platforms. The Conversational Hub is an open, extensible solution with plugable components and Escalate AI is our human/hybrid chat solution. We also add design services, developers and cloud infrastructures required for these open architectures.
The Conversational Hub:
- Any to any communications between channels, chatbots, AIs, integrations, IoT and live agent solutions
- Abstract all the components of the conversation
- Channel, Chat solution and Chatbot agnostic
- Add new technologies with ease
- Integrate with systems, data and IoT devices
25% Call Reduction at Redbridge Council
The chatbot built in just two weeks for Redbridge Council over Christmas has helped reduce contact centre call volumes by 25%. At it's peak on January 2nd the bot handled 185 unique sessions and over 1600 messages. You can read an article about it in the Ilford...
SPF is now an IBM Reference
SPF Private Clients Finding diamonds in the rough: harnessing AI solutions to identify the best mortgage leads The UK’s Help to Buy scheme helps first-time buyers onto the property ladder – and floods mortgage brokers with complex and time-consuming mortgage...
25% Call Reduction at Redbridge Council
The chatbot built in just two weeks for Redbridge Council over Christmas has helped reduce contact centre call volumes by 25%. At it's peak on January 2nd the bot handled 185 unique sessions and over 1600 messages. You can read an article about it in the Ilford...
Using chatbots for sales and marketing purposes
Artificial intelligence (AI) and natural language processing (NLP) have really assisted the evolution of chatbots, as they’re now extremely sophisticated tools that can be used to automate a variety of business processes. AI-powered chatbots can be extremely useful...